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People & teams

The people between clinicians and engineers, and what they learn.

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Illustration of a panicked health care worker facing a patient registration form that cannot be saved because a required ID number is missing.

The policy doesn’t bend. The patient does.

What standing between the systems office and the clinical floor taught me about designing health systems for the people who live with them.

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Illustration of a panicked health care worker facing a patient registration form that cannot be saved because a required ID number is missing.

Field NotesAlso in: Clinical workflowsNov 8, 2026 · 2 min

The policy doesn’t bend. The patient does.